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Software Support >
Software support, software maintenance agreements, and software deployment services are provided for IONIK's Asset Integrity Manager, Inspection Manager, AIM for the Web and IC-Video software products.
Please email technology@ionik.net if you have any queries about IONIK's software-related services.
IONIK provides comprehensive implementation and ongoing support services so clients gain maximum advantage from our leading edge software. We provide data migration, collation and input, training, risk modelling, report configuration, and system roll out to any level required by the client. Services can be provided either on-site or remotely as appropriate.
Support is provided to IONK clients with a current maintenance contract. In order to provide the best possible service we strongly recommend email as the primary form of contact.
Telephone support is also available, but only during office hours in our Aberdeen, UK and Perth, Western Australia offices. Both offices are open from 8:00am to 5:00pm, Monday to Friday in their respective time zones. Due to the overlap in time zones, support is available between the hours of 12:00am and 5:00pm GMT.
Telephone  |
+44 1224 347 300 (GMT) |
| Telephone |
+61 8 6314 2400 (GMT+8) |
| Fax |
+44 1224 347 301 (UK) |
| Fax |
+61 8 6314 2471 (Australia) |
Maintenance and support agreements are an optional annual plan and can include but are not limited to the following options:
- New releases of software (includes new functionality and bug fixes)
- 24 hour telephone and email support when IONIK is formally notified of any offshore job commencement and conclusion
- Outside of these occasions, email and telephone support is provided.
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